VPAOnline Policy Guide

To our students

VPAOnline would like to offer this opportunity to help you reach your English speaking goals easily. As in any good relationship, communication is imperative. The goal of this policy guide is to inform you about VPAOnline policies and procedures. If you have any questions or need help understanding any of the following policies do not hesitate to ask our counsellors at vpoaonline@valuepointacademy.com

Before you begin studying with our teachers please read this manual completely

Punctuality: You must be logged into your Skype/ any other interface media account when your scheduled class is to begin and have your status as "Online". Classes need to start on time.

1.1. Rescheduling and Cancelation Policy

VPAOnline has the following rules regarding absence and cancelations:

  • If because of an unexpected circumstance you are unable to attend your scheduled class, please reschedule by writing an email to vpoaonline@valuepointacademy.com no later than 24 hours before the schedule class time. Any cancellation without intimation will be deemed as though you have attended and you will be charged for that class. There will be no make-up classes given. Skype/any other interface media is not always reliable in delivering messages so please email at vpoaonline@valuepointacademy.com directly if you need to cancel your class.
  • If you arrive late for your scheduled class our teachers will not be able to make up your lost time so please make every effort to be on time for your class.
  • Classes are scheduled by contacting the counsellor at vpoaonline@valuepointacademy.com . All classes must be scheduled at least 24 hours in advance.

1.2 Cancelation by the Trainer

  • Occasionally the Trainers may have an unavoidable emergency or illness that could result in them having to cancel your class for that day or week. An email will be sent to you 24 hours in advance to inform you. You are free to re-book your class or classes at a time when the teacher recommences work.

1.3 Vacation Policy

  • If you need to suspend your classes please let the counsellor know at least 24 hours in advance and coordinate your return.

2.1 What You Will Need:

  • Internet Connections: You will need high-speed internet to take classes. At a minimum you will need a 1 Mbps download speed and a .40 Mbps (400 kbps) upload speed. You can verify your speed by going to www.speedtest.net and running a test on your service provider for free.
  • We HIGHLY recommend that you use a computer with a web camera, a headset with a microphone during your lessons. This ensures the best sound quality possible with Skype/any other interface media and allows you to enjoy your lessons to the fullest.

3.1 Payment

  • Payment must be made in full before lessons can begin. VPAOnline uses safe and secured payment gateway to collect payment from our clients.
  • Paying for lessons is simple. Click here and select the lesson package you prefer. Click the yellow "Buy Now" button for the lesson package you would like and enter your information as follows. Payment gatway accepts Visa, Mastercard, Discover and American Express.
  • If you experienced any problems while paying for lessons please contact at vpaonline@valuepointacademy.com

5.1 Account Termination

If a period of 6 months elapses with no activity, your account will close and any unused lessons will be forfeited. After 6 months, discount policy of VPAOnline is not applicable. The student will be considered as a fresh enrollment.

5.2 Refund or Transfer

All the payments for classes are non-refundable and non-transferable.

5.3 General rules and regulations

  • VPAOnline reserves the right to change, delete, amend or modify its rules and regulations, which will be binding on the students.
  • Allotment of a trainer to any student is the prerogative of VPAOnline. There may be changes in the trainers due to operational reasons and such changes are binding on the students.
  • Quality & Quantity assessment will be done for all the courses.
  • VPAOnline reserves the right to update the courses through change in contents and structure.
  • VPAOnline will provide its students a user ID /password. If a period of 6 months elapses with no activity, the account will be deactivated.